Update Rollup 21 for Microsoft Dynamics CRM 4.0 Available for Download!

Are you still using the 4.0 version of Microsoft Dynamics CRM? We have good news for you – a new Update Rollup release! Rollup 21 is now available for download.

Want to go to the Download Center to access the downloadable files? Click here. These EXE files are downloaded based upon the bit version of your server (they are available for 64-bit server and 32-bit server versions). A Client download EXE file, based upon your version of MS Office, is also available for the 32-bit version of MS Office ONLY.

Want to go to the KB Article to read a bit more about the fixes included in the Rollup? Click here. The KB article goes in depth about included hotfixes available in the Rollup, as well as installation requirements and reminders. It also contains information about any fixes that need to be applied to the registry manually.

NOTE: A prompt to restart the server may or may not occur after installing Rollup 21. As a reminder, a restart of a Client machine is ALWAYS required after installing the Rollup file for MS Outlook.

Interested in upgrading to the newest and most robust version of Microsoft Dynamics CRM? Click here to contact us in order to learn more about the 2011 version of Dynamics CRM.

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Posted in: CRM 4.0 Rollups

Microsoft CRM Outlook Client and Update Rollup 11 (UR11)

Last week Microsoft released Update Rollup 11, which I had been patiently waiting for to see how it works with Outlook 2010. I am happy to report that it delivers the goods!
I have had Microsoft Outlook 2010 installed on my laptop for a while but I was not happy with how the CRM Outlook client worked on UR10. Instead of adding the “Track in CRM” and other related CRM buttons on the home tab in the ribbon, it added a new tab called “Add-Ins” and put all the CRM functionality there. As a heavy Outlook client user, this simply didn’t work for me because every time I wanted to do something with CRM I had to click on the Add-Ins tab first. Very annoying.

Outlook Client UR10 – Uses Add-Ins Tab

When Microsoft released UR11, the first thing I tested was to see if they fixed this problem. Great news, the all of the CRM functionality including the critical “Track in CRM” button is now front and center on the home tab!

Outlook Client UR11 – CRM Functionality on Home Tab

Even better, you can play around with the Ribbon to customize the location of the CRM section and move it further to the left in the ribbon if you want (clicking the up arrow moves the ribbon section closer to the left side of the screen). You can access this menu by right-clicking on the ribbon and selecting “Customize the Ribbon”.


(Side note: What the heck does the Chinese Conversion section do? I don’t see it on the ribbon at all, weird.)

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Posted in: CRM 4.0 Rollups