Microsoft Dynamics CRM 2011 Unleashed ~ Dynamics CRM 2015

Donnerstag, 2. Februar 2012

Microsoft Dynamics CRM 2011 Unleashed

06:19

Dynamics Consulting München

Microsoft Dynamics CRM 2011 Unleashed

Book Description

Microsoft® Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsoft’s new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it. Drawing on insider knowledge of Microsoft’s new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRM’s sales, marketing, and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This edition’s extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, SharePoint Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, no-code workflows, connections, queues, the new WCF-based programming model, UI scripting, and security. Table of Contents Chapter 1. New Features of Microsoft Dynamics CRM 2011 Chapter 2. Why Business Needs a CRM System Chapter 3. Requirements for CRM 2011 Chapter 4. Setting Up CRM 2011 Chapter 5. Working with the Ribbon Menu Chapter 6. Working with Customers Chapter 7. Working with the Workplace Chapter 8. Working with Sales Chapter 9. Working with Marketing Chapter 10. Working with Service Chapter 11. Reporting Chapter 12. Settings and Configuration Chapter 13. Client Configuration Options Chapter 14. E-Mail Configuration Chapter 15. Mobility Chapter 16. Solution Concepts Chapter 17. CRM 2011 SharePoint Integration Chapter 18. Azure Extensions Chapter 19. Advanced Views and Connections Chapter 20. Filtered Lookups Chapter 21. Reporting and Dashboards Chapter 22. Forms Authentication Chapter 23. Customizing Entities Chapter 24. Processes Development Chapter 25. Plug-Ins Chapter 26. Web Services Chapter 27. Advanced Solution Management Chapter 28. Interacting with Custom Web Applications Chapter 29. Data Management Chapter 30. CRM 2011 and Scribe Online Services