Donnerstag, 2. Februar 2012

Microsoft Dynamics CRM 2011 Unleashed

Microsoft Dynamics CRM 2011 Unleashed

Microsoft Dynamics CRM 2011 Unleashed

Book Description

® 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of . Authored by three leading Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (), integrate with Azure services, and extend CRM through ’s new online service marketplace. The authors systematically explain how 2011 works, illuminating why it works that way, and how to drive maximum business value from it. Drawing on insider knowledge of ’s new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRM’s sales, , and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This edition’s extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, no-code workflows, connections, queues, the new -based model, UI scripting, and security. Table of Contents Chapter 1. New Features of Dynamics CRM 2011 Chapter 2. Why Business Needs a CRM System Chapter 3. Requirements for CRM 2011 Chapter 4. Setting Up CRM 2011 Chapter 5. Working with the Menu Chapter 6. Working with Customers Chapter 7. Working with the Workplace Chapter 8. Working with Sales Chapter 9. Working with Chapter 10. Working with Service Chapter 11. Reporting Chapter 12. Settings and Configuration Chapter 13. Client Configuration Options Chapter 14. E-Mail Configuration Chapter 15. Mobility Chapter 16. Solution Concepts Chapter 17. CRM 2011 Integration Chapter 18. Azure Extensions Chapter 19. Advanced Views and Connections Chapter 20. Filtered Lookups Chapter 21. Reporting and Dashboards Chapter 22. Forms Authentication Chapter 23. Customizing Entities Chapter 24. Processes Chapter 25. Plug-Ins Chapter 26. Chapter 27. Advanced Solution Management Chapter 28. Interacting with Custom Web Applications Chapter 29. Data Management Chapter 30. CRM 2011 and Scribe Online Services

Book Details

  • Paperback: 1008 pages
  • Publisher: Sams (September 2011)
  • Language: English
  • ISBN-10: 0672335387
  • ISBN-13: 978-0672335389
  • File Size: 109.0 MiB

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